You can return products purchased from us within 15 days of receiving the product. Items on ‘final sale’ are also not eligible for returns. To return a product, please visit your orders page.
For replacement of a delivered item, you are requested to place a new order. Simultaneously please place a return request for the original product/s and take the refund back to your bank account. Once the pick up is completed refund will be provided within 5-7 working days.
We take 3-5 business days from the date of receipt of the items to process your refund. It is always recommended to check your bank statement.
All return requests must be received within 15 days of delivery.
Items on Final Sale are not eligible for returns. The return request can only be placed once from the application or website within 15 days from the date of receiving the order.
Most items are eligible for returns (and refunds). The items should be unused, intact and in their original packaging (labels, tags, boxes, plastic wrap). Please note, items on ‘final sale’ can’t be returned. If the received item is damaged or doesn’t match the product description, we’re happy to replace it. If we don’t have a replacement in stock, we’ll refund you the full amount, including the shipping charges you paid on its purchase.
We make three attempts to pick up the item. If the item is not picked up on the third attempt, the pick-up request is marked as failed. If your pickup does not happen for more than 48 working hours from the first pickup date requested by you, please email your order number to wolpin@woltop.in with the subject line “Items not picked up”.
